FREQUENTLY ASKED QUESTIONS
General Questions
Moolori is a fashion brand that transforms Yoruba heritage into contemporary wearable art. Our garments tell stories through traditional symbols, patterns, and proverbs.
You can conveniently place your order through our official website, in-store, via social media, or over the phone (09082658230). We aim to make ordering accessible through all available means to cater to your preferences and convenience. Please choose the method that suits you best.
You will receive a confirmation email when you place your order. Please contact us if you do not get the confirmation email. Once your payment is verified and the order has been processed, your parcel will be shipped. Please allow 3-7 working days to process the order and 3-10 working days for DHL shipping. For international shipping, when your order is shipped, you will receive a notification with the tracking number.
Yes, you can as our pieces can be made in custom sizes.
Yes, we welcome custom orders. Please keep in mind that for made-to-measure items, we don't accept returns or offer store credit refunds, so it's crucial to provide accurate measurements. Ensure you confirm your size on our chart before ordering, as we don't accept returns based on wrong size choices. If you have any questions, feel free to email us at contact@molori.com
Unfortunately, we do not accept returns or exchanges based on wrong size choices. Please double-check your size on our chart and be certain about your selection before placing an order.
If you have any questions or need assistance with sizing or custom orders, please email us at contact@moolori.com We are here to help and ensure you have a seamless experience with your order.
All our pieces are hand-made and this process may take a while but we still do our best to deliver as fast as possible. The regular time frame for shipping will be 7-14 working days depending on your location. For custom orders, please allow 7 working days for processing and an additional 10 working days for delivery. .
Reach out via email at contact@moolori, Instagram DM @moolori_wa, or through our website contact form.